Privacy Policy

1. Introduction

Responder Ready ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name and contact information (email, phone number, address)
• Company or organization name
• Course registration and certification details
• Payment and billing information
• Emergency contact information (for course participants)
• Profile details you choose to provide (such as profession/job title) and Digital Tools usage data, including saved bookmarks and personal notes in the Paramedic Guide, Simulator session records and chat logs, and LMS course progress
• Feedback you submit through the app (category, message, and optional email)

2.2 Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver training services and certifications
• To process bookings and payments
• To communicate about courses, schedules, and updates
• To issue certifications and maintain training records
• To operate the Paramedic Guide, Simulator, and LMS, including saving your bookmarks, notes, session progress, and course completion records
• To review and respond to feedback submitted through the app
• To comply with legal and regulatory requirements
• To improve our services and website functionality
• To send marketing communications (with your consent)

4. Disclosure of Information

We may disclose your personal information to:

• Certification bodies (American Heart Association) for certification issuance
• Service providers who assist in delivering our services
• Legal authorities when required by law or to protect our rights
• Third parties with your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage and Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your information is stored on secure servers in Canada. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Under PIPEDA and Ontario privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal obligations)
• File a complaint with the Privacy Commissioner of Canada

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us: